(865) 475-2584 Work: (865) 632-3006 Cell: (865) 924-5387 email:
kc4urw@arrl.net
Objective
To obtain a responsible computing and/or teaching position.
Skills
Managing DOS, Windows NT, 95 and 3.x workgroups in a network environment with operation knowledge of TCP/IP, IPX/SPX, NetBEUI, SMS, Word, Excel, PowerPoint, Word Perfect, Eudora, FTP, Telnet, Netscape, Microsoft Internet Explorer, Outlook, IMAP, Pine, Pico, UNIX, VAX and the Remedy and Vantive tracking systems. Possess a Class A CDL.
Experience
GTSI
System
Engineer
Repair desktop computers, laptops and printers at TVA
Knoxville and its surrounding facilities.
Zycron Computers, Inc.
Desktop
Support Specialist
10/7/0210/24/03 Worked TVA time and materials tickets
which involved PC, Laptop and printer repair.
10/22/0110/4/02 Assisted with conversion of desktop computers
to the Windows XP environment at the Tennessee Valley Authority in
IT Solutions,
Establish and maintain a call center for a 150 user ISP. Create procedures and policies for same. Support eight on-site business contracts. Provide technical classes for employees and customers. Also assist with hardware repair. Establish and support a linux slackware DNS caching server.
ICX Online, Inc;
Corporate
Support Specialist 12/99 4/13/01
Provided high level technical support to corporations that had internet connections within the Durocom network. This included troubleshooting routing issues, email issues, and web page hosting issues using linux nmap, ping, traceroute and telnet commands. Also assisted with monitoring of the Durocom network backbone.
Lead
Technical Support Analyst. 2/9911/99
Provided detailed telephone support to the customers
of ICX. This included support on TCP/IP, PPP and modem connectivity issues.
Also included support on FTP, E-mail and general web related questions.
Distributed incoming trouble tickets. Assisted with training of new employees.
Computer
Information Specialist
Provided detailed telephone support to the students, faculty
and staff of the university. This included support on UNIX, HTML, Eudora, FTP,
Telnet, Netscape, Microsoft Internet Explorer, Outlook, IMAP, Pine, and Pico.
Contributed to internal documentation. Windows NT administrator.
AeroTek;
Computing
Consultant. 3/97.
Provided detailed telephone support to the employees
of the Tennessee Valley Authority. Included support on Exchange, Windows 95,
NT, Internet, Intranet and Onnet 32 software.
Computer
Specialist. 6/96-2/97.
Worked on the Office Systems Transition Project at the
Tennessee Valley Authority to convert 6000 personal computing desktops to the
Windows 95 environment. This involved evaluating, updating and configuring PC
hardware and software for integration with Microsoft, Novell and UNIX operating
environments and configuration of 3com 3C509, 3C503, Cabletron, and PCMCIA
network interface cards. Extensive work with Dell Optiplex and EISA, Gateway
2000, Compaq and Toshiba personal computers.
Robert T. Werner, Jr. Page 2
Computing
Consultant
Provided detailed telephone support to the students,
faculty and staff of the university. This included personal computing hardware
and software questions along with Internet, UNIX, VAX and AS/400 support.
Developed an interactive web page for the Help Desk.
Computing Consultant and
Student Teacher.
Setup and supported a Twenty-First Century classroom. Provided
troubleshooting services to students and staff on microcomputer problems.
Taught a seventh grade Social Studies class.
Computing Lab
Assistant and Work-Study Student.
Student computing consultant in a statistical
geography computing lab. Clerk in the Geography Department.
Education
CCS Driving School, Fall
branch
Completed
truck driving training. Granted Class A CDL 11/7/03.
Masters of
Science Degree in Education, 8/95. Graduated
with a 4.0/4.0 GPA.
Bachelor of
Arts Degree. 8/94. Major: Geography;
Minors: History/Education.
Walters State Community
College; Morristown, Tennessee.
Associate of
Science Degree. 6/84. Major: Computer
Science.